Who we are and what we do
Vehicle History and our family of sites are leaders in the online report space. With a world class product we are proud to serve customers around the United States. Our customer service is available 24/7/365.
- • Great rating on reseller ratings.
- • 24/7 phone and live chat support.
- • Any complaints we receive are immediately and fully refunded.
- • everyday we actively seek out any unsatisfied customers online and immediately issue refunds.
- • All our offers are reviewed and comply with Google & Yahoo's strict compliance and disclosure guidelines.
- • For 2012 our customer credit card disputes averaged less than 1%, some months we were as low as 0.2%, clear proof customer satisfaction is higher than ever.
- • Our reports often will save customers up to 35 dollars over our competitors, this is leading to massive savings for our customers with the millions of reports sold. With our Volume Discount packages customers can save even more.
How Were Improving Our Service
Although we had a great year in 2012, we will also be the first to admit some areas where we came up short and we will ensure that these issues are fully resolved in the first quarter of 2013.
- • each site will only have one credit card descriptor starting in March, we have noticed that when the credit card descriptor changes or doesn't fully relate to the product they purchased some of our customers may get confused.
- • we have completely redone our back end to make its simpler and easier for our customers to access the report they buy, this will largely eliminate any consumers be unable to open their report.
- • we have completely redesigned our reports to offer the customers more information.
Vehicle History Report
- Vehicle Specs (Vin, Model Year, Make, Trim, Body Type, Manufacture, Engine, Production Country)
- Odometer Information
- Junk & Salvage Information
- Brand Summary with Explanation
- Insurance Information
- Vehicle Statistics In USA
- Accident Information In USA
- Vehicle Registration Information
- Local Information (when applicable)
- Custom Information (when applicable)
- Home Specs (Property type, Square Footage, Year Build, Last Sold, Estimated Value, Bedrooms, Bathrooms, Lot Size)
- Additional Property Information
- Pictures of Property
- Property Map
- Inspection Overview
- Local Area Statistics (Price Range, Rent Range)
- Neighborhood Statistics
- Price History
- Tax History
- Local Foreclosures
- • we have redesigned our Volume Discount Package, and added a checkbox to avoid any customer confusion - View here
- • starting in march we are also emailing and mailing a package to our customer every time they get charged, which will include our contact information. This will ensure our customers always know what's going on and can always reach us.
Having a billing issue?
Lastly, we want to apologize for any customers who weren't able to contact us in December and January or were confused by changing descriptors. The phone number on our credit card statements was incorrect by one digit, and our customers were unable to contact us. This lead to a spike in customer disputes and complaints. We are very sorry that this happened. Although the phone number was a bank error outside our control, we are still taking several steps to ensure this never happens again and ensure customer satisfaction.
For all existing customers:
- i) To cancel at any time and have your last months payment refunded, Please contact customer care at 1-877-888-0889 or use our 24x7 online customer support.
- ii) Any customers who signed up for the Volume Discount package in December and January will not receive any additional billings on their statement and receive the rest of their months free starting in early February.
As always we are 100% committed to making things rite for our customers.